Services

Restaurant is all about great customer service. Differentiate your customer service from the competition by responding to web requests in real-time.Increasingly, customers want to reach restaurants through internet, and delivery of their online requests to restaurant front-desk without any delay with service with 100% delivery confirmation. Let the customer inquiries and requests be serviced without delay, in real-time with our live connect technology.

Exemplary ServiceToday’s customers have high expectations. Your goal might be to exceed all of your customer’s expectation, but in service industry, there can always be few dis-satisfied customer, even with your best possible effort. The dissatisfied customer wants to reach to you at their convenience, typically with online contact-us inquiry or feedback form, letting you know about the issues. If those issues are handled in timely manner, may help improve your reputation, in the absence of which your business runs risk of getting negative reviews on social websites.

Each online inquiry is delivered to your restaurant via Telephone call, Email, Fax, Text-Message, Online Dashboard and Interactive Application. The telephone call alert of customer inquiry is the single most important delivery mechanism, which enables prompt customer service. The detailed information about the issue can be received and responded-tovia your preferred way of handling the request. The “RestaurantWave Desk” Interactive application can be optionally be used, to further improve the quality and efficiency.

Most customers are not only looking for placing inquiries and orders online, but look for real-time confirmation response email i.e., they don’t want to be called back over the phone. RestaurantWave Desk technology enables this service for your customer, which also help in improving restaurant efficiency and response time.

Often your customerswant to reach you at their convenience with specificrequirements related to their private parties. Typically such requirements are submitted online with detailed information mostly in the late evening hours, when you restaurant might be closed for business. We deliver all such requests to your restaurant with our Live Connect Technology, which truly enables your restaurant with 24x7services.