Frequently Asked Questions
Q: How does online ordering work?
When a customer places an online order, our system automatically sends the order to the appropriate restaurant via fax or email within minutes.
Q: Why should they order food online and what’s the difference between placing an order online and on phone ?
Well, there are many advantages of ordering online.
  • If customers don’t have the menu of the restaurant then they can check the menu of the restaurant online and place their order at their leisure.
  • Online orders are also processed and delivered faster than the regular order as it saves time.
  • Online ordering is completely error free as they themselves choose the items to be ordered.
Q: What if a customer needs to change his/her order in the cart?
To make changes to the order in the cart, they just have to click the "Edit Cart" button. If they'd like to make any change to an order they've already submitted, they can contact the restaurant directly. Restaurant contact information can be found in the email we send them after the order is placed.
Q: What is your Privacy Policy?
Vrindi respects your privacy. We do not sell, rent, or trade any of your personal information to third parties. We request only the information necessary to process your order online. Please feel free to review our entire Privacy Policy.
Q: Are my online payments secure?
We use PayPal secure Internet payment system. Your personal information is protected by the highest standard commonly used on the Internet for credit card purchases. PayPal is the most trusted name in online credit card transaction processing.
Q: How does a customer change or cancel an order after he/she has placed it?
If they place an order online and then need to change or cancel it, they simply call the restaurant directly. The restaurant's phone number is provided with their Order Confirmation Email.
Q: How does the cart work for them?
As they add items to their cart, the items will be displayed in the upper right corner of the screen, including the item name, quantity, and price per unit. Prices will be updated automatically depending upon the quantity they add to their cart. The vat% is also calculated and will display the total cost including the vat.
Q: How do I get started?
It is recommended that all users familiarize themselves with the information given in the website. The user should then register themselves by selecting the register button at the top of the page. Once registered, the order can be submitted for processing.
Q: How do I register?
Registration is easy; simply select the register button at the top of the order interface page. Enter your details and product preferences and select click here. you need support registering, you can contact us anytime.
Q: Why Should I Create An Account?
By creating an online account, you'll be able to take advantage of the features we have to make your ordering experience easier and more pleasant. Online account holders will be streamlined through the order process. Purchases made online will also be stored for you to reference at any time. All of the information you supply is used only to identify yourself to the web site. We will not release any of the information to any third party.
Q: What About Error Messages?
through. If you receive an error message, please make note of what you were trying to do and what the error message says. Most error messages on our site will tell you where the error was. Go back and correct the information and try again.
Q: What payment options are available when I order online?
If you choose to pay at the restaurant, most accept cash, checks and all major credit cards such as Visa, MasterCard and AMEX .If you choose to pay online through you can pay with Visa, MasterCard or AMEX.
Q: How long does it take for you to make a website go live?
It depends completely on which package you choose for your restaurant. A static Website would take approximately 2-4 weeks, a website with online ordering would take approximately 4-6 weeks and a website with online ordering and payment gateway would take approximately 6-8 weeks.
Q: Can I cancel the services provided by you if I don’t like it?
Yes, at any point if you feel you are not satisfied with the product and services provided by us you can cancel your registration with us at no obligation.
Q: What is RestaurantWave?
The complete solution for restaurant website with online ordering and payment. To know more click here.
Q: What modes of payment can be used?
Vrindi supports payment in the form of credit cards and personal cheques.
Q: Can I look for a demo?
Yes, you can view our live interactive demos. To have a look click here .
Q: What are the security measures taken by Vrindi?
Vrindi uses 128bit SSL certification for all kind of online content as well as transactions.
Q: Is my any kind of data secure?
Vrindi adopts strict privacy policies ensuring that all user data is secure and not disclosed to any third party.
Q: Am i bound in any kind of contract?
Vrindi offers solutions for risk free trial of 60 days. You can cancel your contract within 60 days of your website going live without any obligation.
Q: How can i reach you?
We will obliged to help you. Reach us at 1-877-987-4634. Or you can also drop in an email at support@vrindi.com