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Business Analyst / Technical Support position is for candidates with ability to
grasp technical details and analyze Client issues. If you have analytical thinking
with good communication skills, then this job is for you. The candidate will have
the opportunity to work with Clients to understand their Business Requirement and
get it implemented by coordinating it with the engineering team. Some of the technical
requirements can be managed by configuring the system without needing to involve
engineers. The job also entails monitoring various production system alerts, coordination
with engineers or call client to resolve specific issue. If the candidate shows
business skills over the period of time, then they can also grow in to Business
Development and Marketing function. Showing higher coordination and analytical thinking
allows them to grow in higher role to manage other resources.
Responsibilities:
Monitor Production Systems to troubleshoot any issues and communicate with client, or coworker
Operations requires addressing client/production issues via email, phone, fax, text-messaging and ticketing system with existing and new Clients
Acquire knowledge through trainings and self-learning to become subject matter expert on Products and Services offered to the clients
Gather and analyze information, evaluate impacts, resolve or escalate issues as needed
Manage client expectations
Be flexible to be on rotational on-call as needed
Co-ordinate & facilitate functional testing for deployment of product upgrades
Implement Configurations and Changes to applications (training provided)
Skills and Experience:
No experience is required for this job and technical training will be provided
Very strong communication and written skills
Ability to understand technical issues quickly and communicate them to engineers and coworkers.
Candidate with Science background is preferred. Degree in Information Technology / Computer Science, Information System is a plus
Other Requirements:
Working for 4 to 6 hours shift in night hours (US Business Hours) from home
Work on remaining 4 to 0 hours respectively during daytime with Engineers in the office (flexible hours)
Candidate must have work from home working environment, without getting disturbed.Laptop and Internet Expenses will be provided.
